This learning path offers resources to help you prepare for the Microsoft Dynamics 365 Customer Experience Analyst (MB-280) exam. It introduces the required skills through online micro-learning on Microsoft Learn. When you access the Microsoft Learn content, we recommend that you add your work email address to your profile in Learn, to enable reporting for your organization.

You'll learn to implement Dynamics 365 Sales; configure and customize Microsoft Dataverse and model-driven apps; implement the Dynamics 365 App for Outlook; implement security and customizations in Dynamics 365 Sales; demonstrate Dynamics 365 Customer Insights capabilities; and extend and enhance Dynamics 365 Sales capabilities.

Self-paced learning content on Learn includes interactive, step-by-step, and bite-size tutorials and modules. This content helps build necessary technical skills that you can use to advance your knowledge and ability to address solutions. These browser-based training sessions are available to be completed at your own pace.