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Partners who need foundational support for establishing their businesses
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Microsoft products and services supported
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Cloud, hybrid, and on-premises1
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Remote to partner
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To partner on behalf of your customers
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Support case severity/initial response times
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Minimal business impact (Sev C): <8 business hours3
Moderate business impact (Sev B): <4 hours
Critical business impact (Sev A): <2 hours
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Cloud enablement services
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Technical services, including webinars and consultations
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Proactive and advisory services
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Guidance based on best practices to help you plan and publish your Microsoft cloud services or applications and accelerate the closure of sales opportunities.
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Partner University
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Partners who need elevated, cloud-focused support for growing their businesses
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Microsoft products and services supported
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Cloud
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Remote to partner
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To partner on behalf of your customers
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Support case severity/initial response times
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Minimal business impact (Sev C): <4 business hours3
Moderate business impact (Sev B): <2 hours
Critical business impact (Sev A): <1 hour
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Cloud enablement services
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Cloud consults
Cloud optimization reports
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Proactive and advisory services
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Cloud consults
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Partner University
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Pooled
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Support Practice Enablement, cloud consults
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Starts at USD16,500 per year5
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Partners who need complete, end-to-end managed support across the full Microsoft platform for growing their businesses and generating new business opportunities
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Microsoft products and services supported
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Cloud, hybrid, and on-premises
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Remote and on-site to partner or customers
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To partner on behalf of customers, or from Microsoft directly to customers4
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Support case severity/initial response times
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Minimal business impact (Sev C): <4 business hours3
Moderate business impact (Sev B): <2 hours
Critical business impact (Sev A): <1 hour
And critical situation support
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Cloud enablement services
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Extensive Premier catalog2 of proactive services focused on cloud, hybrid scenarios
Office 365, Azure, and Dynamics 365 workshops and webinars
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Proactive and advisory services
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Premier advisory services: personalized time with Premier field engineer2 for deployment and migration
Extensive Premier catalog2 of proactive services for you and your customers, focused on education, planning, implementation, optimization, and maintenance for cloud, hybrid, and on-premises
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Workshop Library on-demand and wide variety of remote and on-site training services available for you and your customers2
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Enhanced Dedicated Engineering, Premier Support for Developers, IT service management
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